Refund and Cancellation Policy

Refund and Cancellation Policy

Last updated on 29-06-2024 14:59:19

Overview

ARROPA ESTORE PRIVATE LIMITED believes in helping its customers as far as possible, and has
therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order.
  However, the cancellation request may not be entertained if the orders have been communicated to the
  vendors/merchants and they have initiated the process of shipping them.
• In case of receipt of damaged or defective items please report the same to our Customer Service team.
  The request will, however, be entertained once the merchant has checked and determined the same at his
  own end. This should be reported within 5 Days of receipt of the products. In case you feel that the
  product received is not as shown on the site or as per your expectations, you must bring it to the notice of
  our customer service within 5 Days of receiving the product. The Customer Service Team after
  looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer
  the issue to them. In case of any Refunds approved by the ARROPA ESTORE PRIVATE LIMITED, it’ll
  take 7-10 Days days for the refund to be processed to the end customer

At shop.adtrendo.com, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, you can return it within 5 days of receiving your order. Please read our refund and cancellation policy below:

Products must be unworn, unwashed, and in the same condition as received.

• Customers can request a refund within 5 days of purchase.
• To initiate a refund, please contact our support team at support@shop.adtrendo.com.
• Refunds will be processed within 7-10 business days

Cancellations

• Orders can be canceled within 24 hours of purchase.
• To cancel an order, please contact our support team at support@shop.adtrendo.com.
• If the order has already been shipped, it cannot be canceled.

Return Process:

• To initiate a return, please contact our customer service team at info@shop.adtrendo.com with your order number and reason for return.
• Our team will provide you with a return authorization and instructions on how to send your item back to us.
• Items must be returned within 5 days of receipt.
• Products must be unworn, unwashed, and in the same condition as received.
• Original tags and packaging are required.
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• There are certain situations where only partial refunds are granted:
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 5 days after delivery

Refunds Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Address:

Shop.Adtrendo.com

C/O Arropa Estore Private Limited,

16J/46, Kariyappa Nagar,

Emapper, Kallakurichi,

Tamilnadu, India – 606202

Exchanges

If you need to exchange an item for the same product, please contact us at info@shop.adtrendo.com for assistance.

To return your product, you should mail your product to:

Shop.Adtrendo.com

C/O Arropa Estore Private Limited,

16J/46, Kariyappa Nagar,

Emapper, Kallakurichi,

Tamilnadu, India – 606202

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help ?

For any further questions or assistance, please contact our customer service team at info@shop.adtrendo.com. Thank you for shopping with shop.adtrendo.com!

• For any questions regarding our refund and cancellation policy, please contact us at:
• Email: support@shop.adtrendo.com
• Phone: +91-744-830-1717

Thank you for shopping with us!